Century Online Banking


coins spilling out of a mason jar

Registration

Click on the “Login” link on the left of the homepage (leaving the box empty). Now click “Enroll” on the right. This link will take you to the registration screens. Have your account numbers ready and be prepared to provide answers to questions about your account. Once you register, it can take up to 4 business days for the application to be processed. If there are any issues with the application, you will be contacted via email.

Century Bank allows our business customers to can access our Online Banking platform in the same manner as a consumer. Business owners register online using the same form. The business name and TIN should be used in the appropriate fields. When going through the approval process, the requestee may be contacted to ensure we supply you with the best products for your business. An additional paper form is also required for additional functionality. Please contact our online banking support staff at (478) 453-3571 if you have any questions about applying.

Forgotten Password

When you reach the limit, you must call Century Bank to reset your password. OR, if you have set up your “Reset Password” question, you may select “Reset Password” from the Signon screen.

You may set a Reset Password question by selecting the Options tab and setting a Reset Password question. After a question is created, you can then utilize the “Reset Password” link on the login page. This will allow you to reset your password without calling the Bank.

You will be returned to the Online Banking Sign-on screen.

Your answer is stored in the database; and then you may log into Online Banking.

No, we cannot view your answers as they are encrypted and created by you.

Yes, the answers are stored exactly as you submitted.

You will see the question you originally input. You must however remember the answer (with case sensitivity).

Yes, you will always be notified by E-mail whenever an attempt is made to retrieve your password.

If you forget your password, it is easier and faster to reset your password using the Reset Password link on the Login page. Also, the Reset Password option is available 24/7.

Multi-Factor Authentication

You will be required to select a picture at your first login. This picture will be displayed at the lower left corner of each page visiting within Online Banking. This is to verify that you are on the correct site. If you have logged into your Online Banking but do NOT see your picture, stop using Online Banking and call Customer Service at once.

The verification security questions are to protect you and your accounts from “unusual” activity. An activity monitoring system is alerted when certain “out of the ordinary” events occur and prompt you for the answers that you provide for these questions. Once the correct answer is provided, you may continue performing the action requested.

You will be prompted for a verification answer the first time a new computer is used to logon to Online Banking.

You will be prompted for a verification answer the first time a new computer is used to logon to Online Banking.

General Online Banking

Yes, our system allows you to change both your User ID and/or password. Once in Online Banking select the Options tab to make these changes.

Statement history will be available up to 12 months beginning in May 2011. Statement history began accumulating in May 2010.

You are able to see all deposit accounts (checking, savings, money market and CDs) and loan accounts. Even Safe Deposit Boxes are viewable online!

It is possible that you have entered your user ID and/or password incorrectly. The password is case sensitive, so we recommend that you verify that your Caps Lock button is either on or off, depending on how you initially entered it, and that you have typed the password correctly. If you have selected an alternate user ID, remember that it is case sensitive as well. If you have set up your “Reset Password” question, select that option for quickest response. If you still are unable to access your account information, make a note of the exact error message including numbers associated with it, and call Century Bank’s online banking support at (478) 453-3571.

Online Banking allows you to view both sides of a paid check! Click the check number on the Transactions page. If a copy is needed, call Century Bank’s customer service at (478) 453-3571.

New accounts are not automatically added to Online Banking. You must request that the account be added. You can tell the Customer Service Rep. when you open the account to add it or you can contact us later via telephone or email. The person making the request must be on the account. Century Bank reserves the right to request the addition in writing if there is any question about the origin of the request. There are some restrictions on the types of accounts that can be added under a certain Online Banking record.

If you have both a Century Bank checking or savings account and a Century Bank loan, you can make a payment online using our transfer feature. Simply make a transfer from the checking account to the loan account, and the payment will be made. If you only have a Century Bank loan, there is no way to make a payment using our Online Banking.

Bill Payment

You may register for Bill Payment on-line by contacting Century Bank’s online banking support at (478) 453-3571.

There are two types of Bill Pay payments – CHECK and ELECTRONIC. All NetTeller Bill Pay payments will be processed twice a day. The first processing begins at 3:00 a.m., and the 2nd processing begins at 1:00 p.m.

CHECKS are printed and mailed on the same day if they are processed by 3:00 a.m. on Monday through Thursday. Payments entered after 3:00 a.m. will be processed on the following business day. Payments entered from 3:00 a.m. on Thursday until Friday at 1:00 pm are processed and mailed on Friday. Please allow 7-10 business days for check payment to reach the payee by the due date.

Bill Payments made by checks are encoded with your checking account number as if they were a check from your own checkbook. CHECK payment funds are debited from your account when the check clears the account.

ELECTRONIC payments are sent on the same day they are processed through 1:p.m. Payments processed after 1:00 p.m. will be processed the following business day. Please allow at least 3 business days for electronic payments to reach the payee by the due date.

Bills are not processed on holidays or weekends. If a SCHEDULED bill payment falls on a holiday or weekend, it will be paid on the Friday BEFORE the weekend, or the last working day BEFORE the holiday.

CHECKS are printed and mailed on the same day if they are processed by 3:00 a.m. on Monday through Thursday. Payments entered after 3:00 a.m. will be processed on the following business day. Payments entered from 3:00 a.m. on Thursday until Friday at 1:00 pm are processed and mailed on Friday. Please allow 7-10 business days for check payment to reach the payee by the due date.

ELECTRONIC payments are sent on the same day they are processed through 1:p.m. Payments processed after 1:00 p.m. will be processed the following business day. Please allow at least 3 business days for electronic payments to reach the payee by the due date.

Browser Questions

We support the current and prior major releases of Internet Explorer, Firefox, Safari and Chrome. When a new version is announced as Release to Web (RTW), support will cease on the third-oldest major version.

Supported Browsers – Current and Prior Major Release
Internet Explorer (IE) 11 & Microsoft Edge
Firefox
Safari ­ Apple/Mac Users only
Google Chrome

Please note that utilizing older browsers may result in disabled functionality or limited access to services.
The supported browsers above are for use with the traditional online banking interface and devices (desktop/laptop), and do not apply to use with mobile devices (phones/tablets). If using a phone or tablet to access online banking outside of an app, functionality and appearance may vary from the traditional interface.

Note: It is not recommended to use Compatibility View with Internet Explorer, as the user experience is degraded.

Sometimes using your browser’s back button will cause you to be logged out of Online Banking. For security reasons some pages are automatically expired so that you cannot return to them. By using the navigation toolbar found at the top of your Online Banking page, you should not encounter this problem.

The visual indicators of a secured connection vary from browser to browser, however, you should notice your verification “picture” at the lower left corner of every Online Banking page you visit after signing in with your user name. Also, if using Internet Explorer, you will notice a small “lock” in the lower right portion of the IE frame. This represents a secure socket layer connection.