Frequently Asked Questions
Click on the question to jump to the answer.
- What happens when I reach my limit of 5 bad attempts for Forgotten Password?
- What if I decide to opt-out of the Forgotten Password feature?
- What if I cancel out during the Forgotten Password process?
- What if I complete the Forgotten Password successfully?
- Can Century Bank view the answers that I have provided?
- Are the answers to my questions case sensitive?
- Will I be able to see my original questions and answers if I forget my password?
- Will I be aware of the number of attempts to retrieve my forgotten password?
- Isn't it easier to just call Century Bank to get my password reset?
- How do I Enroll a Computer/Browser?
- How do I Un-enroll a Computer/Browser?
- What if I use another computer for Online Banking once in a while - for example, in my office, at the library or an Internet cafe?
- Why isn't my computer recognized? I'm at the same computer I always use.
- If I get a new computer, do I have to register it?
- Am I able to change my User Name?
- How long will my activity be available on Century Online Banking?
- What types of accounts can I see on Century Online Banking?
- When I try to sign on to Online Banking I receive an error message saying that I had an invalid login attempt. What happened?
- What if I need a copy of a check submitted by Century Online Banking?
- I just opened a new account. How do I add it to my Online Banking?
- Can I make a loan payment online?
- How do I register for Bill Payment through Century Online Banking?
- How are my bills actually paid?
- When I click on the View Payment screen I notice a red "R" and a red "S" in the Type column. What does this mean?
- What is the daily cutoff for paying bills through Century Online Banking?
- Is there a dollar limit per payment sent through On-line Banking?
- What browser do I need to be able to use On-line Banking?
- While trying to go back to a previous page I received a message to enter my User Name and password. Why did this happen?
- Why do I get a "Certificate Expired" error message when trying to access the site?
- How can I tell if I have a secured connection to Century Bank Online Banking?
Registration
How do I register for Online Banking?
Click on the register link right below the login. This link will take you to the registration screens. Have your account numbers ready and be prepared to provide answers to questions about your account. Once you register, it can take up to 4 business days for the application to be processed. If there are any issues with the application, you will be contacted via email.
I have a business account. Can I apply for online banking?
Century Bank allows our business customers to have limited access to our consumer online banking product. Business owners register online using the same form. The business name and EIN should be used. An additional paper form is also required. Business accounts are not eligible for our Bill Payment service. Please contact our online banking support staff at (478) 453-3571 if you have any questions about applying. Click here for the Business Online Banking form.
Forgotten Password
What happens when I reach my limit of 5 bad attempts for Forgotten Password?
When you reach the limit, you must call Century Bank to reset your password. This will also clear your forgotten password validation information.
What if I decide to opt-out of the Forgotten Password feature?
You may log into Online Banking; however, no validation information will be stored. Therefore, your password cannot be reset during hours that Century Bank is closed.
What if I cancel out during the Forgotten Password process?
You will be returned to the Online Banking Sign-on screen.
What if I complete the Forgotten Password successfully?
Your answers are stored in the database; and then you may log into Online Banking.
Can Century Bank view the answers that I have provided?
No, we cannot view your answers as they are encrypted and indexed with the questions chosen by you.
Are the answers to my questions case sensitive?
Yes, the answers are stored exactly as you submitted.
Will I be able to see my original questions and answers if I forget my password?
You will see the 3 questions you originally selected. You must however remember the answers to all 3 questions asked (with case sensitivity).
Will I be aware of the number of attempts to retrieve my forgotten password?
Yes, you will always be notified by E-mail whenever an attempt is made to retrieve your password.
Isn't it easier to just call Century Bank to get my password reset?
If you forget your password, it is better to reset your password using the Forgotten Password link on the Home page. If the Bank resets your password, you must answer Challenge Questions and re-enroll your computer/browser for Enhanced Login Security.
Enhanced Login
How do I Enroll a Computer/Browser?
- To enroll your computer/browser, click on the Enhanced Login Security Prompt screen or click User Options and click the Enhanced Login Security link
- On the Enhanced Login Security screen, leave the first radio button selected and click submit
- On the popup window, click OK
- The Enhanced Login Security feature puts a cookie on the browser and a success screen displays
Tips-
- You can enroll as many computers and browsers as you wish
- Once you enroll your first computer, you are now enrolled in the Enhanced Login Security feature
- Once a computer/browser is enrolled, you will see nothing different at future logins to Online Banking from that computer using that browser
How do I Un-enroll a Computer/Browser?
- Using the computer and browser you wish to un-enroll, log into Online Banking and click on User Options and click Enhanced Login Security
- On the Enhanced Login Security screen, select the second radio button and click submit
- On the popup window, click OK. The Enhanced Login Security removes the cookie from the browser on that computer and a success screen displays
Tip-
- You may wish to un-enroll a computer if you are giving the computer away or you no longer plan to use the computer to access your Online Banking account
You are still enrolled in Enhanced Login Security. So, as long as you log in from any un-enrolled computer, you will have to provide the temporary passcode that is sent to the email address listed in Online Banking. (This is Temporary Access)
What if I use another computer for Online Banking once in a while - for example, in my office, at the library or an Internet cafe?
You can either register that computer or use a Temporary Passcode. Unless you feel totally secure about the computer you are using, it may not be a good idea to register it (i.e., if others have access to the same machine).
Why isn't my computer recognized? I'm at the same computer I always use.
If you clear your cache and cookies for any reason, you will need to re-enroll your computer via Enhanced Login Security under User Options; however, first you will have to enter the temporary passcode you received via email.
If I get a new computer, do I have to register it?
Yes, if you get a new computer, the first time that you access your online accounts, you will need to register that computer.
General Online Banking
Am I able to change my User ID?
Yes, our system allows you to change both your User ID and/or password. Once in Online Banking select User Options to make these changes.
How long will my activity be available in Online Banking?
Online Banking supports up to a 6-month history that begins with 60-days upon registration.
What types of accounts can I see in Online Banking?
You are able to see all deposit accounts (checking, savings, money market and CDs) and loan accounts.
When I try to sign into Online Banking I receive an error message saying that I had an invalid login attempt. What happened?
It is possible that you have entered your user ID and/or password incorrectly. The password is case sensitive, so we recommend that you verify that your Caps Lock button is either on or off, depending on how you initially entered it, and that you have typed the password correctly. If you have selected an alternate user ID, remember that it is case sensitive as well. If you still are unable to access your account information, make a note of the exact error message including numbers associated with it, and call Century Bank's online banking support at (478) 453-3571.
What if I need a copy of a check?
Online Banking allows you to view and print both sides of a paid check! Click the check number on the Account History page.
I just opened a new account. How do I add it to my Online Banking?
New accounts are not automatically added to Online Banking. You must request that the account be added. You can tell the Customer Service Rep. when you open the account to add it or you can contact us later via telephone or email. The person making the request must be on the account. Century Bank reserves the right to request the addition in writing if there is any question about the origin of the request. There are some restrictions on the types of accounts that can be added under a certain Online Banking record.
Can I make a loan payment online?
If you have both a Century Bank checking or savings account and a Century Bank loan, you can make a payment online using our transfer feature. Simply make a transfer from the checking account to the loan account, and the payment will be made. If you only have a Century Bank loan, there is no way to make a payment using our Online Banking.
Bill Payment
How do I register for Bill Payment through Online Banking?
You may register for Bill Payment on-line by selecting the Bill Payment icon. First, you will be requested to read and accept Century Bank & Trust 's authorization disclosure. Failure to accept the disclosure terms prevents the registration process from proceeding. After the disclosure is agreed to, you complete an online registration form. After submission, the registration form is electronically forwarded to Century Bank & Trust for review.
If you try to enter Bill Payment during the application-processing period, you will be shown a page requesting that you wait for the acceptance notification. The entire process will take 3-5 business days.
How are my bills actually paid?
Online Banking transmits all your bill pay requests to our bill payment service around 12:00 a.m. EST each day, Sunday through Friday. The business day after we transmit the payment request, the bill payment service determines if your payee will accept your payment electronically or if a check needs to be sent. Once this is determined, your payment is sent and the funds are deducted from your checking account. Typically the funds are deducted from your account 2 business days following transmission of payment.
Be certain to review your bills carefully for the correct address. Many companies direct you to an address other than what is listed on the envelope when using alternative delivery means.
Please remember that the transmit date is not the day your payee will receive your payment. It is the day the bill payment process begins. The payment must still be processed and sent electronically or by check through the mail. Online Banking transmits bill payments Sunday through Friday so PLAN AHEAD and remember weekends and holidays. Allow 3-5 business days for companies to receive payments sent electronically, and 7-10 business days for payments sent by check. You will see the method of payment displayed on the Payee screen the next time you log on to the program after you enter your Payee information.
When I click on the View Payment screen I notice a red "R" and a red "S" in the Type column. What does this mean?
The "R" stands for a recurring payment.
The "S" stands for a single payment.
What is the daily cutoff for paying bills through Online Banking?
Requests for payments entered prior to 12:00 a.m. EST Sunday through Friday, will be processed on the same day. Requests for all payments entered after 12:00 a.m. EST or on a non-business day, will be processed on the next business day.
Is there a dollar limit per payment sent through Online Banking?
Yes, the maximum dollar amount per payment is $9,999.99.
Browser Questions
Which browser do I need to be able to use Online Banking?
- Microsoft Internet Explorer for Windows version 5.0, 5.5, 6.0, or 7.0
- Microsoft Internet Explorer for Macintosh version 5.0, 5.5, or 6.0
- Netscape version 4.75 or 6.0
- America On-line version 5.0, 6.0 or 7.0
- America On-line for Macintosh version 4.0
To download the 128-bin version, choose the Internet Explorer High Encryption Pack.
To download the 128-bit version, be sure to select the link under "128 bit Strong Encryption".
While trying to go back to a previous page I received a message to enter my User ID and password. Why did this happen?
Sometimes using your browser's back button will cause you to be logged out of Online Banking. For security reasons some pages are automatically expired so that you cannot return to them. By using the navigation toolbar found at the top of your Online Banking page, you should not encounter this problem.
Why do I get a "Certificate Expired" error message when trying to access the site?
This will occur when you are using a browser older than the supported versions. To resolve the problem, upgrade your web browser to the newest version.
How can I tell if I have a secured connection to Online Banking?
The visual indicators of a secured connection vary from browser to browser. The following is a listing of all the major browsers and their methods of indicating a secured connection. With all browsers, if https is in the address bar, the "s" means you have a secure connection.
- Netscape Navigator - A small lock will appear in the bottom left corner of the browser to indicate a secured connection. If it is locked, you have a secure connection; if it is unlocked, you do not have a secure connection.
- Microsoft Internet Explorer - A small lock will appear in the bottom right corner of the browser to indicate a secured connection.
