Frequently Asked Questions
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- What happens when I reach my limit of 3 bad attempts for Forgotten Password?
- How can I use the Reset Password option?
- What if I cancel out during the Reset Password process?
- What if I complete the Reset Password successfully?
- Can Century Bank view the answers that I have provided?
- Are the answers to my questions case sensitive?
- Will I be able to see my original questions and answers if I forget my password?
- Will I be aware of the number of attempts to retrieve my forgotten password?
- Isn't it easier to just call Century Bank to get my password reset?
- Why do I have to select a picture when I first login?
- Why do I have to answer these questions when I first login?
- What if I use another computer for Online Banking once in a while - for example, in my office, at the library or an Internet cafe?
- If I get a new computer, what do I do?
- Am I able to change my User ID?
- How much history will be available on Century Online Banking?
- What types of accounts can I see on Century Online Banking?
- When I try to sign on to Online Banking I receive an error message saying that I had an invalid login attempt. What happened?
- What if I need a copy of a check submitted by Century Online Banking?
- I just opened a new account. How do I add it to my Online Banking?
- Can I make a loan payment online?
- How do I register for Bill Payment through Century Online Banking?
- How are my bills actually paid?
- What is the daily cutoff for paying bills through Century Online Banking?
- What browser do I need to be able to use Online Banking?
- While trying to go back to a previous page I received a message to enter my User Name and password. Why did this happen?
- How can I tell if I have a secured connection to Century Bank Online Banking?
Registration
How do I register for Online Banking?
Click on the "Login" link on the left of the homepage (leaving the box empty). Now click "Enroll" on the right. This link will take you to the registration screens. Have your account numbers ready and be prepared to provide answers to questions about your account. Once you register, it can take up to 4 business days for the application to be processed. If there are any issues with the application, you will be contacted via email.
I have a business account. Can I apply for online banking?
Century Bank allows our business customers to can access our Online Banking platform in the same manner as a consumer. Business owners register online using the same form. The business name and TIN should be used in the appropriate fields. When going through the approval process, the requestee may be contacted to ensure we supply you with the best products for your business. An additional paper form is also required for additional functionality. Please contact our online banking support staff at (478) 453-3571 if you have any questions about applying.
Forgotten Password
What happens when I reach my limit of 3 bad attempts for Forgotten Password?
When you reach the limit, you must call Century Bank to reset your password. OR, if you have set up your "Reset Password" question, you may select "Reset Password" from the Signon screen.
What is "Reset Password"?
You may set a Reset Password question by selecting the Options tab and setting a Reset Password question. After a question is created, you can then utilize the "Reset Password" link on the login page. This will allow you to reset your password without calling the Bank.
What if I cancel out during the Forgotten Password process?
You will be returned to the Online Banking Sign-on screen.
What if I complete the Forgotten Password successfully?
Your answer is stored in the database; and then you may log into Online Banking.
Can Century Bank view the answers that I have provided?
No, we cannot view your answers as they are encrypted and created by you.
Are the answers to my questions case sensitive?
Yes, the answers are stored exactly as you submitted.
Will I be able to see my original questions and answers if I forget my password?
You will see the question you originally input. You must however remember the answer (with case sensitivity).
Will I be aware if someone attempts to retrieve my forgotten password?
Yes, you will always be notified by E-mail whenever an attempt is made to retrieve your password.
Isn't it easier to just call Century Bank to get my password reset?
If you forget your password, it is easier and faster to reset your password using the Reset Password link on the Login page. Also, the Reset Password option is available 24/7.
Multi-Factor Authentication
Why do I have to select a picture upon my first login?
You will be required to select a picture at your first login. This picture will be displayed at the lower left corner of each page visiting within Online Banking. This is to verify that you are on the correct site. If you have logged into your Online Banking but do NOT see your picture, stop using Online Banking and call Customer Service at once.
Why do I have to answer these security questions?
The verification security questions are to protect you and your accounts from "unusual" activity. An activity monitoring system is alerted when certain "out of the ordinary" events occur and prompt you for the answers that you provide for these questions. Once the correct answer is provided, you may continue performing the action requested.
What if I use another computer for Online Banking once in a while - for example, in my office, at the library or an Internet cafe?
You will be prompted for a verification answer the first time a new computer is used to logon to Online Banking.
If I get a new computer, what do I do?
You will be prompted for a verification answer the first time a new computer is used to logon to Online Banking.
General Online Banking
Am I able to change my User ID?
Yes, our system allows you to change both your User ID and/or password. Once in Online Banking select the Options tab to make these changes.
How much history will be available in Online Banking?
Statement history will be available up to 12 months beginning in May 2011. Statement history began accumulating in May 2010.
What types of accounts can I see in Online Banking?
You are able to see all deposit accounts (checking, savings, money market and CDs) and loan accounts. Even Safe Deposit Boxes are viewable online!
When I try to sign into Online Banking I receive an error message saying that I had an invalid login attempt. What happened?
It is possible that you have entered your user ID and/or password incorrectly. The password is case sensitive, so we recommend that you verify that your Caps Lock button is either on or off, depending on how you initially entered it, and that you have typed the password correctly. If you have selected an alternate user ID, remember that it is case sensitive as well. If you have set up your "Reset Password" question, select that option for quickest response. If you still are unable to access your account information, make a note of the exact error message including numbers associated with it, and call Century Bank's online banking support at (478) 453-3571.
What if I need a copy of a check?
Online Banking allows you to view both sides of a paid check! Click the check number on the Transactions page. If a copy is needed, call Century Bank's customer service at (478) 453-3571.
I just opened a new account. How do I add it to my Online Banking?
New accounts are not automatically added to Online Banking. You must request that the account be added. You can tell the Customer Service Rep. when you open the account to add it or you can contact us later via telephone or email. The person making the request must be on the account. Century Bank reserves the right to request the addition in writing if there is any question about the origin of the request. There are some restrictions on the types of accounts that can be added under a certain Online Banking record.
Can I make a loan payment online?
If you have both a Century Bank checking or savings account and a Century Bank loan, you can make a payment online using our transfer feature. Simply make a transfer from the checking account to the loan account, and the payment will be made. If you only have a Century Bank loan, there is no way to make a payment using our Online Banking.
Bill Payment
How do I register for Bill Payment through Online Banking?
You may register for Bill Payment on-line by contacting Century Bank's online banking support at (478) 453-3571.
How are my bills actually paid?
There are two types of Bill Pay payments – CHECK and ELECTRONIC.
There are two types of Bill Pay payments – CHECK and ELECTRONIC.
All NetTeller Bill Pay payments will be processed twice a day. The first processing begins at 3:00 a.m., and the 2nd processing begins at 1:00 p.m.
CHECKS are printed and mailed on the same day if they are processed by 3:00 a.m. on Monday through Thursday. Payments entered after 3:00 a.m. will be processed on the following business day. Payments entered from 3:00 a.m. on Thursday until Friday at 1:00 pm are processed and mailed on Friday. Please allow 7-10 business days for check payment to reach the payee by the due date.
Bill Payments made by checks are encoded with your checking account number as if they were a check from your own checkbook. CHECK payment funds are debited from your account when the check clears the account.
ELECTRONIC payments are sent on the same day they are processed through 1:p.m. Payments processed after 1:00 p.m. will be processed the following business day. Please allow at least 3 business days for electronic payments to reach the payee by the due date.
Bills are not processed on holidays or weekends. If a SCHEDULED bill payment falls on a holiday or weekend, it will be paid on the Friday BEFORE the weekend, or the last working day BEFORE the holiday.
What is the daily cutoff for paying bills through Online Banking?
CHECKS are printed and mailed on the same day if they are processed by 3:00 a.m. on Monday through Thursday. Payments entered after 3:00 a.m. will be processed on the following business day. Payments entered from 3:00 a.m. on Thursday until Friday at 1:00 pm are processed and mailed on Friday. Please allow 7-10 business days for check payment to reach the payee by the due date.
ELECTRONIC payments are sent on the same day they are processed through 1:p.m. Payments processed after 1:00 p.m. will be processed the following business day. Please allow at least 3 business days for electronic payments to reach the payee by the due date.
Browser Questions
Which browser do I need to be able to use Online Banking?
- Microsoft Internet Explorer version 7.0 or greater
- Safari version 1.0 or greater
- Firefox version 3.0 or greater
While trying to go back to a previous page I received a message to enter my User ID and password. Why did this happen?
Sometimes using your browser's back button will cause you to be logged out of Online Banking. For security reasons some pages are automatically expired so that you cannot return to them. By using the navigation toolbar found at the top of your Online Banking page, you should not encounter this problem.
How can I tell if I have a secured connection to Online Banking?
The visual indicators of a secured connection vary from browser to browser, however, you should notice your verification "picture" at the lower left corner of every Online Banking page you visit after signing in with your user name. Also, if using Internet Explorer, you will notice a small "lock" in the lower right portion of the IE frame. This represents a secure socket layer connection.
